Merkurstraße 8-10 - D-76530 Baden-Baden

FAQ

Most Asked Questions

 
 

Answers to your questions

So that you can get the best information before you arrive, you will find the most frequently requested information and our guest information compiled here.


If you have any further questions, we will be happy to answer them personally at any time.

The best way to reach us is by email, via our contact form, through our chat or by telephone on 07221 3030.

Because YOU are important to us!

In addition to the ideal location and our beautiful rooms, it is the personal atmosphere of our family-run private hotel that our regular guests appreciate.

It is of great importance that you feel comfortable and at home with us. Your satisfaction and smile is the best reward for our daily work and service which we are delighted to provide.


Our attractive Hotel Merkur offers you a variety of amenities:

  • Personal service
  • Central and quiet location
  • Hotel parking spaces
  • Convenient online reservation Options with Thank you gift
  • The best prices with the most flexible terms
  • Daily complimentary bottle of mineral water
  • Free breakfast
  • Free and speedy WiFi
  • Well stocked mini bar at a fair rate
  • More than 100 international TV programs with free SKY Hotel TV
  • Nespresso coffee machine ( in the Superior, Junior Suite, and Suite categories)
  • Tea and kettle ( in the Superior, Junior Suite, and Suite categories)
  • The restaurant Sterntaler located right in  the hotel
  • Wellness treatments directly in the hotel
  • a modern conference and event room

The fastest way to check on available rooms is via our own reservation system.

After entering the number of guests and your desired date, you will immediately be shown the available rooms, with the corresponding prices and the reservation conditions.

The price shown is guaranteed to be the best price available on the internet, with the best booking conditions. If you complete  the reservation directly through our reservation system, you will also receive a thank you gift of your choice.

You are also welcome to inquire by phone on 072213030, via our contact form, by email at info@hotel-merkur.com or through our live chat.

For reservations with a longer period or a larger group, we suggest a direct inquiry. We would be delighted to provide you with a personal offer at our best price.

The room rates vary daily, depending on season and demand.

You can see the daily updated prices and the corresponding booking conditions (cancellations period, etc.) directly and conveniently via our reservation system at any time.

Surely, it is welcomed  to inquire on the room rates by phone on 072113030, in our chat, or by email at info@merkur-hotel.com

Your reserved room is available to you from 3 PM.

If you arrive earlier, we kindly ask for a brief notice. We will then be pleased to provide you the room earlier, although this also depends when the previous guests are leaving.

Certainly, you are welcome to leave your luggage at the reception if you arrive before your room is ready.

Due to our central location, you can already comfortably enjoy Baden-Baden.
We will be happy to inform you as soon as your room is prepared.

The latest departure time is 12 noon.

If you would like a later checkout, we can offer this for you, subject to availability, until 2 p.m. for a fee of 20€.
In addition, if you have booked through our reservation system, you are given the option of a free late checkout until 2PM (subject to availability) as a  thank you gift for your direct reservation with us.

You can arrive at any time, our reception is open until midnight.

If you arrive after midnight, we kindly ask you for a short notice. We will then deposit your room key in our keyboy and share the code with  you.

Outdoor parking spaces and our hotel garage are available for our guests with a parking fee of 14€ per night.

A reservation is generally not possible.

If our parking spaces are not sufficient, you can park in the nearby congress garage or the APCOA- Garage at a reasonable 24-hour rate.

You can book directly and conveniently online through our reservation system.

You can only book directly with us at the guaranteed best price, with the best booking conditions and you will as well receive a thank you gift, which you can select right when making the reservation.

As a rule, our prices are at least 5% cheaper than on all other reservation portals. 

Surely, it is welcomed to inquire about the room rates by phone on 072113030, in our chat, or by email at info@merkur-hotel.com

Reservation systems like HRS, Expedia, Booking.com, Agoda etc. charge hotels 15% or more commission. This increases the room rates for all guests.

Book directly with us to keep the room prices low. You will also receive a lower room rate if you book directly through the hotel.

Another way  to save your overall costs of your stay is by payment in cash. You will be granted a 2% discount on the accommodation price.

We promise that you will receive the best price with the best booking conditions when you book directly through our reservation system.

If at the same time, you encounter a lower price rate for the same booking conditions on another booking site, we will provide you the given lower price along with a price reduction of 10%.

You will also receive an additional thank you gift by booking directly with us.

If you book directly through our hotel page, you will receive an additional thank you gift with your best price. 

In the last step of your reservation process, you can conveniently choose from the following options as thank you gifts: 

  • Use of mini bar at half price ( e.g soft drinks for 1 euro)
  • Free late checkout until 2 p.m. (subject to availability)
  • 10% discount on all massages

We accept all major credit cards but prefer cash payment.

When paying by cash,  you will be granted a price reduction of 2% on the accommodation price.

We are animals lovers.
However, out of consideration for our guests, pets are not allowed in the hotel.

In the superior double room category, we can set up a sofa bed as an extra bed, our junior suites have 2 sofa beds.

We charge an extra bed at 19 euros, for a child up to the age of 15 years old and 39 euros from 16 years of age.

Our suite has two bedrooms and can accommodate 4 guests.

We will be delighted to provide you a baby cot for 15 euros per night.

Our breakfast is always included in the room price and is only shown on the invoice at 8 euros per person due to different tax rates.

We charge 15 euros for guests who did not book a stay with us.

You can enjoy our breakfast buffet daily from 7 a.m. to 10.30 a.m., on Sundays and public holidays from 7 a.m. to 12 p.m.

Upon request, you can require an earlier breakfast. Please contact our reception in advance and  before 3 p.m. on the day before.

Speedy internet via WLAN  is available throughout the hotel and in all rooms free of charge.

For your convenience, there is also a computer with a printer to utilize free of charge.

Guests with gluten intolerance (celiac disease) or lactose intolerance can enjoy our delicious breakfast without worry of facing obstacles. 

Since in the family, we have a case of celiac disease of our own, we are well aware of the importance of this sickness.

Please inform us in advance of your intolerance so that we can offer you a  wide range of gluten-free and lactose-free products.

If you book in advance, you can also dine gluten-free and lactose-free in our restaurant Sterntaler.

The majority of our rooms are non-smoking rooms.

Smoking rooms are also available in the single and double comfort categories.

All of our rooms are carpet-free and the mattresses and pillows are covered with protective sheets that are impermeable to allergies.

Most of our rooms are non-smoking rooms. We do not allow pets into our hotel.

Especially for allergic guests, we are delighted to prepare the bed with feather-free pillows and duvets. The carpet and room scent will as well be removed.

Please inform us about your allergy while making your reservation so we can ensure a stay without complaint.

We do not have rooms specifically for disabled guests. The restaurant and breakfast room can be reached by two steps.

Nonetheless, we often had guests with disabilities and in wheelchairs who had a positive experience in our hotel.

We recommend you to personally discuss the matter with us. We will certainly find a suitable room and will be happy to assist you on site in order to provide a comfortable stay.

Our restaurant Sterntaler offers you warm meals from Tuesday to Sunday from 5.30 p.m. to 10 p.m.

On request, the restaurant also opens for groups on Mondays or at lunchtime.

The restaurant is open to both hotel guests and non hotel guests.

Half-board can be booked for stays from 2 nights on, as a 3-course menu for 27€.

Our restaurant is closed on Mondays and half-board is therefore not possible on Mondays.

The Hotel Merkur is absolutely central and quiet in the heart of Baden-Baden, in a quiet hotel zone.

You can easily walk to all sights in a few minutes. The convention centre, the beautiful park with the unique Lichtentaler Allee, and the city center are only a 2-minute walk away.

Baden-Baden train station is about 6 km away on the outskirts of Baden-Baden.
Karlsruhe Baden-Baden Airport (FKB) is approximately 18 km from the hotel.

information can be found here

We are only a few steps away from the attractions of Baden-Baden.
We have assembled the most important distances for you:

  • Bus stop 100m
  • Park/ Lichtentaler Allee 100m
  • Pedestrian area 200m
  • Convention centre 250m
  • Casino and Bar Equipage 300m
  • Theatre Baden-Baden 300m
  • Museum Frieder Burda 300m
  • State Art Gallery 300m
  • Art / Design Museum LA8 300m
  • Thermal Baths 600m
  • Festival hall 900m
  • Train station 6km
  • Motorway 8km

The following informations will help to guide you and relax!  
Guest Informations A-Z

Your plug of your technical devices doesn´t work in our outlets? We have the most common Adapter at our reception (9). We can lend it to you for the duration of your stay.

We strive that your room is ready by 2pm.
Please inform us if you want to check in earlier and we try to give it to you if it´s possible at your arrival time.

The closest Airport is " Baden-Airpark ( FKB ) ". 18km from the Hotel.
You´ll get informations online: www.baden-airpark.de or contact our reception.
Further Airports: Airport Stuttgart 110km, Airport Frankfurt/M 170km

A few banks with an ATM are situated within 3 walking minutes. Ask our reception (9).

For more comfort we offer you additional blankets and pillows.
Please contact our reception (9).

For a fee of 19,-€ we´re going to put a Baby Bed in your room.
Please contact our reception (9).

If you need a Babysitter, please let us know in advance (9). Please be aware that we can only arrange an appointment when we know it early enough and when the Babysitter is available.

Please ask our reception (9) for Bathrobe & Slipper.

Our Bar „EQUIPAGE“ is located at Kurhaus Baden-Baden, directly next to the world famous Casino and just 3 walking minutes from the Hotel.
International Bands will entertain you with Live Musik in an exclusive Ambience. 
For more informations: ask our reception (9) or go to: www.equipage.de Opening Hours: Tuesday to Sunday 9pm-4am.

Upon request, we will be happy to cover your bed with allergy-friendly bed linen.
Ideally, please let us know in advance of your arrival. Alternatively, please contact our reception.

You can satisfy your cravings at our Breakfast Buffet from Monday to Saturday from
7am-10.30am and Sundays until noon
The Breakfast Room is situated directly next to the reception.
If you´d like to eat at your room please let us know until 10pm the evening in advance.

If you book directly on our Homepage we guarantee you the best available price and the best booking conditions.
Usually our price is always cheaper than compared to other Booking Platforms.
If you find at the same time a cheaper price with the same booking conditions we offer you the same cheaper price with an reduction of 10% while staying in our house.
On top we reward you with a Thank You Gift when you book on our reservation system. You can choose your gift directly while booking.

On behalf to our environment we change your bed sheets daily only if you wish so.If you prefer a daily change, please let our reception know.

Our reception is gladly making copies for you ( 0,10€ / page ).

Due to Credit Card Fees we prefer Cash Payments. However we accept all common Credit Cards: Visa, Mastercard, Diners Club, American Express and JCB.
Besides that you can also pay with your Eurocheck Card ( Maestro ) and Passcode.

The city of Baden-Baden has a city tax to cover expanses for events and entertainment and to provide and maintain the wellness and treatment facilities.
Guests who are working or having a training and attendees who are participating in congresses, meetings or courses are exempt from the city tax in that period.
The Hotel charges the guest with the tax and pay it forward to the city.

Chargers of the most common Cellphones are at the reception (9) available and are free of charge for the time being.

The Casino Baden-Baden is located at Kurhaus within 5 walking minutes from the Hotel.
With its 150 years history it´s the most traditional and one of the most beautiful Casinos in Germany.
You´ll find informations, opening hours and entry regulations online: www.casino-baden-baden.de or you can ask the reception.

You´ve got time until noon to get ready and leave your room.
We keep your luggage longer if needed.

The emergency exits are marked with direction arrows to the Emergency exit doors.

In case of emergency our reception (9) will assist you or call the following number: Police (0)-110 oder Ambulance service (0)-112.

Our house is in the middle of the old town. You can reach all attractions by foot.
Einen kleinen Stadtplan finden Sie in der Mitte des aktuellen Programmheftes welches in Ihrem Zimmer für Sie bereit liegt und aus dem Sie alle nötigen Informationen über Veranstaltungen, Öffnungszeiten, usw. entnehmen können.
You´ll find a city map in the current Event brochure which is in your room. You´ll also find all necessary informations about Events, Opening Hours, etc.
Just in case it´s not there or you need a bigger city map, feel free to contact our reception (9).

If you want to send ( 0,30 € ) or receive ( 0,10 € ) a fax our reception will help you.
Our Fax Number is: (+49) (0)7221 / 30 33 33.

In case of an fire emergency please keep your windows and doors closed. An escape plan is situated at the wall in your room. Please leave the building immediately. Don´t use the elevator, please take the stairs instead.

Did you forget your toiletry? A selection of the most common ( toothbrush, disposable shaver, shower cap, etc. ) is available at the reception.

The closest Hospital ( 6km ) is Klinikum Mittelbaden Baden-Baden (Balg), Balger Str. 50, 76532 Baden-Baden, Tel. (0) - 07221 91-0.

You can use our internet for free.
You need a Passcode which you´ll get at the reception. We can also print for you.

We would be happy to provide you with an iron or ironing board.
Simply use the order function here or contact our reception (9).

Your room key card opens your room and the Entry/Exit door as well.
By pressing the button on the inside of your door lock, you´ll activate the " Please do not disturb " mode and our house keepers can´t enter your room. While opening your door again this mode will be deactivated..
After midnight our Main Entrance will be closed. Please leave and enter the side entrance to the parking lot, which you can open with your room key card as well.
Please return the card while checking out. If you took it home by mistake, we would appreciate if you would send it back to us.

If you need help with your luggage please contact our reception (9). We gladly store it until your departure.

You don´t have a luggage rack in your room or you need another one? We gladly provide you with it. Please contact our reception (9).

In case you forgot something, we can send it back to you ( fees may vary ). We keep forgotten items for a 6 months period maximum.

Laundry that are handed over until 9am at our reception will be ready until noon the next day.
Please use the laundry bag in your wardrobe.

You can clean your laundry at a Laundromat Service Station. Ask for prices and duration at our reception (9).

A selection of massages like Classic, Back massage, aromatherapy oil treatment or Ayurveda /Abhyanga massage are available at our cosy Massage Oasis at our Hotel or at your room. Please reserve as soon as possible at our reception.

All our rooms are equiped with a Mini Bar to fair prices.
Please tell us what you had while checking out.
We appreciate your honesty.

Our reception (9) will inform you which doctor is on duty. You will reach the General Medicine Service under : (0) - 01805 - 192 92-100. For Emergency (!!!) call: (0) - 112 ( 24/7 )

Different magazines are available at the reception area. Please put it back after you finished it. Thank you very much.

The main entrance is closed at midnight.
Please use after midnight the side entrance at the parking lot, which you can open with your electronic door key card.
If you have any problems while entering please use the night bell directly next to the side entry.

At Kurhaus, directly next to the famous Casino and within about 3 walking minutes from the Hotel, is our Dance, Music and Cocktailbar EQUIPAGE located.
International Bands will entertain you with Live Music in an exclusive atmosphere.
Doesn´t matter if you like something to drink or you want to make party, the EQUIPAGE is always the right place for it.
For further informations ask our reception or go to: www.equipage.de. Opening hours: Tuesday to Sunday 9pm - 4am.

We have daily newspapers at the breakfast room for you.
Please ask our service staff.

Our Hotel parking spots and our Garage will be available for you for a fee of 14,-Euro / Night.
If you use our parking it is mandatory to deposit your car keys at the reception.
By Non-observance we may charge you with a fee.

Our guest rooms will be cleaned daily between 8am-3pm.
Do you like to sleep in or you don´t want to be disturbed, please hang the " Please do not disturb" sign outside on your door.
Please don´t forget to turn it to " Please clean the room " as soon we are allowed to clean it.
Please be aware that we can´t clean the room if the sign " Please do not disturb " hangs still at 2pm. Contact our reception (9) if you need clean towels or anything else.
By pressing the button on the inside of your door lock you´ll activate the " Please do not disturb " mode and our House Keepers can´t enter the room. While opening your door again the mode will be deactivated.

The next Bus Station " Augustaplatz " is within 2 walking minutes from the Hotel. Our reception will gladly assist you by picking the right line.

We try hard to keep our prices as low as possible to guarantee our guests the best price performance.
Help us to reduce our costs and save some money right away.


- Reservationsystems:  By booking on reservation platforms, the Hotels will be charged with high commisions.
- How you´ll safe money: 
Book directly easy and comfortable on our Homepage. You´ll not even get the best price with our " Best Price Guarantee " but also we reward you with a Thank You gift, which you can choose while booking.
- Credit Card Payments: 
Credit Card Payments cause high fees ( Disagio ) for the Credit Card Institutions and a huge bureaucratic expenditure.
- How you´ll safe money: 
Pay cash and we give you 2% off of your Accommodation. In order to it you reduce immediately your room rate.

We are animal lovers. But we ask for your understanding that pets are not allowed at our Hotel.

We always try to improve our services. You can support us by filling out the questionnaire. We appreciate it!
As a special Thank You, we are giving away every year for every filled out questionnaire a voucher for 3 nights accommodation at our Hotel.

One Radio station is available on the TV in your room. If you wish we provide you with a Radio for the duration of your stay. Please contact our reception (9).

There are 6 Bike Stations ( next to the ÖPNV Bus Stops ) where you can rent a bike to discover the city. The nearest station is within 2 min walking distance from the Hotel situated at "Augustaplatz" next to the Kiosk.
Register online: www.callabike.de, download the APP " Call a Bike " for free or call the Hotline: (0)-069-427277-22 and rent a bike.

Let us spoil you...You can expect exquisite dishes and nationwide German culinary at our stylish Restaurant "STERNTALER".
The Restaurant is located directly next to the reception and offers you from Tuesday - Sunday 5.30pm to 10pm hot meals.
Telephon Number in house: 300 or call: 0049 / 7221 / 30 33 00

Our reception is open from 7am - midnight. You can reach us from your room: dial "9". In urgent cases we are there during the night with the same number.

The guest rooms will be cleaned daily between 8am and 3pm.
Please be aware that we can´t clean your room if the " Please do not disturb " sign still hangs outside until 2pm.
In case you need fresh towels or anything else, please contact our reception (9).

Our Restaurant serves all dishes from the current menu from Tuesday - Sunday between 5.30pm-10pm to your room. Room Service fee: 7,50 €. Please contact our Restaurant: dial "300"

If everything was to your satisfaction, we would appreciate when you could spare some time to review us. .It would be a huge help and support for us to keep motivated and keep our prices constant.
The most important Platforms are „Google“ (www.google.de), „Tripadvisor“ (www.tripadvisor.de) and „Holidaycheck“ (www.holidaycheck.de). 
We would also appreciate a review on our Homepage www.hotel-merkur.com : „Reviews“.

All our Guest rooms are equipped with a safe. The Hotel is not liable for valuables that are stored in your room.

There is a shoe cleaning machine at the reception area to clean your shoes.

Enjoy your own music. All our rooms are equiped with Marshall Bluetooth Speakers. They are free of use.

You can buy stamps at our reception.

Due to the regulations by law, smoking in public areas and in the Non-smoking rooms is prohibited.
But there are Smoking rooms available.

The SKY TV Channels SKY Cinema ( German ), SKY Movie ( English ), SKY German Soccer League and SKY Sports are free of charge.

The price per unit is 0,30€.
If you´d like to make a call either local, long distance or international, dial the "0" first and after that the number with area code.
You can reach the reception by dialing „9“.
You´ll find a description with further Telephone numbers, your extension number or international area codes directly next to your phone. 

All TV and Radio Channels, including the SKY Channels are free of charge for you.
You´ll find an overview on our separate TV Channel list.

To safe our environment we only change towels if they are in the bathtub or in the shower.
You´ll get fresh or additional ones at our reception (9).

Sewing Sets are available at the reception (9). We will handle small repairs between 9am - 2pm in house. Ask for our prices.
For more complicated needlework we provide you with the contact of a tailor. Please ask our reception (9).

The Train Station is about 6km away. You will reach our Hotel with the Bus Line 201, exit the Station „Augustaplatz“ ( during the day every 10min ) Our reception (9) will guide and help you with the Public Transportation System.

There are umbrellas available in the reception area or you can ask our reception (9).

You can set up a wake up call on your room tablet.
You´ll find the alert function in Hotel Services on the room tablet.
Our reception (9) gladly assist you with it.

Specials

Gastronomy

Geprüfte Wellness-Therme
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